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Issue with View online link in EXM

Hi,

We are using Email Experience Manager 3.4.0 rev. 161028. In our newsletter,we included a link (anchor tag) to view the online version of the email.

The links works well in local n staging but is failing on prod. The prod url throws the "This site can’t be reached" error.

The crypto keys are fine.Analytics.Clustername points to hostname and other settings are OK  as per configuration guide.

Not sure as to what's going wrong here..any clue?

Url format below

https://<oursitename>>/sitecore/RedirectUrlPage.aspx?ec_eq=d5FVcEM0YRbUNUUoMLex%2ft9aC6PyZbfOZtKTGZAFP%2bLfU5wcRZQXEOpv2UZrRu%2bFR42W11UpbXG%2bMrZyqRdGlys4ooVq2UfU9q8OfDXzYiHCcTCRn4xblXsR0S8YS0eu%2fBycWbEivNmNQX2VauYUjb43TLQab4a75YMYWMJrH7qTH7dbcmAi5zeeVfokCKv1B8F5G7N1P6bZBeygKhf6klz6%2fiqnuYKWrCU16TgWYcFQK9YVnRJG5gEdyh9vNy%2bQFRb15NeJUAXV7EcMyM7Q5%2bReQJPTeAaw%2bAcABu7cJLeJC4bBn1sEyKxoVsg6PxSDe4Bqj%2fvne6ptDdjCCqiH4g%3d%3d

 

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