• Not Answered

Is it normal Sitecore behaviour to log duplicate analytics and skew statistics?

Here's one example of our visitor analytics. Every visitor analytics to our site has a similar issue.

The data shown here is from 1 visit, but you see it has been recorded as 3 visits. The document which the visitor downloaded has been counted as 2 of these visits, when the download happened during the same visit.

For the 2 times the download was counted as a visit, the download was then logged 2 times each in the events. Even more duplication!

Finally, there is another big question: this downloaded document is not linked from the homepage which this visitor seemingly visited 3 times at the same moment.

Anyone who can help us on where to begin troubleshooting our messy analytics would be so much appreciated. Thank you very, very much!