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Sitecore 9.2 Installation - x-connect windows service does not start XConnectXP0_StartServices

Hi,

I'm trying to install Sitecore XP 9.2 to my laptop. The script throws the below error (check image below).

Note:

The "sc750.xconnect" web service is installed in IIS and running. 

The "sc750.xconnect-IndexWorker" windows service is installed but does not start automatically or manually.

When I try to start the windows service manually I'm getting this error "Error 1064: An exception occurred in the service when handling the control request."

Below is the PowerShell script error message when I run ".\XP0-SingleDeveloper.ps1

-------------------------------------------------------------------------------

[---------------------------- XConnectXP0_StartServices [1] : ManageService -------------------------------------------------------------------------------------------------]
[XConnectXP0_StartServices [1]]:[Updating] sc750.xconnect-IndexWorker
WARNING: Waiting for service 'Sitecore XConnect Search Indexer - sc750.xconnect-IndexWorker (sc750.xconnect-IndexWorker)' to start...
Install-SitecoreConfiguration : Failed to start service 'Sitecore XConnect Search Indexer - sc750.xconnect-IndexWorker (sc750.xconnect-IndexWorker)'.
At C:\ResourceFiles\XP0-SingleDeveloper.ps1:74 char:1
+ Install-SitecoreConfiguration @singleDeveloperParams *>&1 | Tee-Objec ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException
+ FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,Install-SitecoreConfiguration

[TIME] 00:03:52
Start-Service : Failed to start service 'Sitecore XConnect Search Indexer - sc750.xconnect-IndexWorker (sc750.xconnect-IndexWorker)'.
At C:\Program Files\WindowsPowerShell\Modules\SitecoreInstallFramework\2.1.0\Public\Tasks\Invoke-ManageServiceTask.ps1:40 char:33
+ $instance | Start-Service
+ ~~~~~~~~~~~~~
+ CategoryInfo : OpenError: (System.ServiceProcess.ServiceController:ServiceController) [Start-Service], ServiceCommandException
+ FullyQualifiedErrorId : StartServiceFailed,Microsoft.PowerShell.Commands.StartServiceCommand

-----------------------------------------------------------------------------------------------

 

Please, let me know how to solve this issue. 

Thanks

5 Replies

  • Are there any errors in the logs folder of the service job?
  • Is your xconnect IIS website / apppool working correctly? (Check the state in the iis manager)
  • Hi,

    I am running into the same error. The Windows event log shows two errors:

    Error 1 (.Net Runtime):

    Toepassing: Sitecore.ProcessingEngine.exe

    Framework-versie: v4.0.30319

    Beschrijving: het proces is beëindigd als gevolg van een onverwerkte uitzondering.

    Uitzonderingsinformatie: System.Data.SqlClient.SqlException

      bij System.Data.ProviderBase.DbConnectionPool.TryGetConnection(System.Data.Common.DbConnection, UInt32, Boolean, Boolean, System.Data.Common.DbConnectionOptions, System.Data.ProviderBase.DbConnectionInternal ByRef)

      bij System.Data.ProviderBase.DbConnectionPool.TryGetConnection(System.Data.Common.DbConnection, System.Threading.Tasks.TaskCompletionSource`1<System.Data.ProviderBase.DbConnectionInternal>, System.Data.Common.DbConnectionOptions, System.Data.ProviderBase.DbConnectionInternal ByRef)

      bij System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(System.Data.Common.DbConnection, System.Threading.Tasks.TaskCompletionSource`1<System.Data.ProviderBase.DbConnectionInternal>, System.Data.Common.DbConnectionOptions, System.Data.ProviderBase.DbConnectionInternal, System.Data.ProviderBase.DbConnectionInternal ByRef)

      bij System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(System.Data.Common.DbConnection, System.Data.ProviderBase.DbConnectionFactory, System.Threading.Tasks.TaskCompletionSource`1<System.Data.ProviderBase.DbConnectionInternal>, System.Data.Common.DbConnectionOptions)

      bij System.Data.SqlClient.SqlConnection.TryOpenInner(System.Threading.Tasks.TaskCompletionSource`1<System.Data.ProviderBase.DbConnectionInternal>)

      bij System.Data.SqlClient.SqlConnection.TryOpen(System.Threading.Tasks.TaskCompletionSource`1<System.Data.ProviderBase.DbConnectionInternal>)

      bij System.Data.SqlClient.SqlConnection.Open()

      bij Rebus.SqlServer.DbConnectionProvider.CreateSqlConnectionSuppressingAPossibleAmbientTransaction()

      bij Rebus.SqlServer.DbConnectionProvider+<GetConnection>d__5.MoveNext()

      bij System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

      bij System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)

      bij Rebus.SqlServer.Transport.SqlServerTransport+<InnerEnsureTableIsCreatedAsync>d__23.MoveNext()

      bij System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

      bij System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)

      bij Rebus.SqlServer.Transport.SqlServerTransport+<EnsureTableIsCreatedAsync>d__22.MoveNext()

      bij System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

      bij System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)

      bij Rebus.SqlServer.AsyncHelpers+CustomSynchronizationContext+<<Run>b__7_0>d.MoveNext()

      bij System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

      bij Rebus.SqlServer.AsyncHelpers+CustomSynchronizationContext.Run()

      bij Rebus.SqlServer.AsyncHelpers.RunSync(System.Func`1<System.Threading.Tasks.Task>)

      bij Rebus.SqlServer.Transport.SqlServerTransport.EnsureTableIsCreated()

      bij Rebus.Config.SqlServerTransportConfigurationExtensions+<>c__DisplayClass11_0.<Configure>b__0(Rebus.Injection.IResolutionContext)

      bij Rebus.Injection.Injectionist+ResolutionContext.Get[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]()

    Uitzonderingsinformatie: Rebus.Injection.ResolutionException

      bij Rebus.Injection.Injectionist+ResolutionContext.Get[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]()

      bij Rebus.Config.RebusConfigurer+<>c.<Start>b__12_12(Rebus.Injection.IResolutionContext)

      bij Rebus.Injection.Injectionist+ResolutionContext.Get[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]()

      bij Rebus.Config.RebusConfigurer+<>c__DisplayClass12_0.<Start>b__25(Rebus.Injection.IResolutionContext)

      bij Rebus.Injection.Injectionist+ResolutionContext.Get[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]()

      bij Rebus.Config.RebusConfigurer+<>c__DisplayClass12_0.<Start>b__26(Rebus.Injection.IResolutionContext)

      bij Rebus.Injection.Injectionist+ResolutionContext.Get[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]()

      bij Sitecore.Framework.Messaging.Rebus.OptionsConfigurerExtensions+<>c.<DecorateUsingRetryerBus>b__0_0(Rebus.Injection.IResolutionContext)

      bij Rebus.Injection.Injectionist+ResolutionContext.Get[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]()

      bij Rebus.Injection.Injectionist.Get[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]()

      bij Rebus.Config.RebusConfigurer.Start()

      bij Sitecore.Framework.Messaging.MessageServiceBuilderExtensions+<>c__DisplayClass4_0.<AddBuses>b__0(System.IServiceProvider)

      bij System.Collections.Concurrent.ConcurrentDictionary`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetOrAdd(System.__Canon, System.Func`2<System.__Canon,System.__Canon>)

      bij Sitecore.Framework.Messaging.MessageBusRegistry.EnsureIsStarted(System.String)

      bij Sitecore.Framework.Messaging.ServiceProviderExtensions.StartMessageBuses(System.IServiceProvider, System.String[])

      bij Sitecore.Processing.Engine.Hosting.AgentHost.StartAsync(System.Threading.CancellationToken)

      bij Sitecore.Processing.Engine.App.EngineService.OnStart(System.String[])

      bij System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(System.Object)

      bij System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

      bij System.ServiceProcess.ServiceBase.Run(System.ServiceProcess.ServiceBase[])

      bij Sitecore.Processing.Engine.App.Program.RunAsService()

      bij Sitecore.Processing.Engine.App.Program.Main(System.String[])

    Error 2 (Application error):

    Faulting application name: Sitecore.ProcessingEngine.exe, version: 2.0.0.0, time stamp: 0xbadbe7f0

    Faulting module name: KERNELBASE.dll, version: 10.0.17134.885, time stamp: 0x3672f486

    Exception code: 0xe0434352

    Fault offset: 0x000000000003a388

    Faulting process ID: 0x43f8

    Faulting application start time: 0x01d5543849ae214c

    Faulting application path: C:\inetpub\wwwroot\XP0.xconnect\App_Data\jobs\continuous\ProcessingEngine\Sitecore.ProcessingEngine.exe

    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

    Report ID: 283eaee1-827e-4161-acef-aa0bc402dffa

    Faulting package full name:

    Faulting package-relative application ID:

  • The Sitecore 9.2 is released with the Sitecore Install assistance (SIA), Which is one of the new feature Siteccore 9.2, No need to run the script file in the power shell, You can use the installer. But make sure that before install u should have installed all the prerequisites.

    dev.sitecore.net/.../Sitecore_Experience_Platform_92_Initial_Release.aspx

    please download the "Graphical setup package for XP Single" package
  • Please check XConnect event logs under [your Sitecore xConnect]\App_Data\jobs\continuous\IndexWorker\App_data\Logs\. This could be because of your license.xml