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Installing custom update freezes

When installing a new update to our Sitcore CM instance, it never finishes. It's getting stuck at "Processing action 978 of 1324". When I click on more information I see the last item in the list is "Installing item '/sitecore/system/Workflows/Simple Workflow/Draft/Submit/Validate'". I'm not sure how to troubleshoot this. Any suggestions?

I install updates through the update installation wizard: /sitecore/admin/UpdateInstallationWizard.aspx

 

The log files does have an error which may (or may not?) be related to the update:

152716 15:44:36 INFO Committing files.
152716 15:44:36 ERROR Application error.
Exception: System.Web.HttpUnhandledException
Message: Exception of type 'System.Web.HttpUnhandledException' was thrown.
Source: System.Web
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Nested Exception

Exception: System.Web.HttpException
Message: The remote host closed the connection. The error code is 0x800704CD.
Source: System.Web
at System.Web.Hosting.IIS7WorkerRequest.RaiseCommunicationError(Int32 result, Boolean throwOnDisconnect)
at System.Web.Hosting.IIS7WorkerRequest.ExplicitFlush()
at System.Web.HttpResponse.Flush(Boolean finalFlush, Boolean async)
at Sitecore.Update.InstallUpdatePackage.WriteMessage(Object message, Exception ex, Level level, Boolean isCommandText)
at Sitecore.Update.InstallUpdatePackage.WriteSupportInstructions(String historyPath, Exception ex)
at Sitecore.Update.InstallUpdatePackage.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)


81420 15:44:37 INFO Cache created: 'ExperienceAnalytics.DimensionKeys' (max size: 50MB, running total: 2623MB)
117968 15:44:44 INFO [Path Analyzer](.) Running trail cleanup agent
117968 15:44:44 INFO [Path Analyzer](.) Running trail cleanup on database
117968 15:44:44 INFO [Path Analyzer](.) Running trail cleanup on database
97232 15:44:48 INFO Cache created: 'ExperienceAnalytics.DimensionKeys' (max size: 50MB, running total: 2673MB)

1 Reply

  • Please elaborate what updates are being installed?
    Check for IIS logs and see if you get something there. Check app pool -> Advance Settings that site is either 32 bit applications enabled or disabled. Sometimes 'enabling 32 bit applications' fixes the error 0x800704CD

    See if this resolves the error.