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Creative exchange throws error when click on export option

I'm doing export in creative exchange and getting below error.Zip file is not generating.

Message: Object reference not set to an instance of an object.

Source: Sitecore.XA.Feature.CreativeExchange
at Sitecore.XA.Feature.CreativeExchange.Services.Export.PageEnumerator.CalculateDepth(Item current)
at Sitecore.XA.Feature.CreativeExchange.Services.Export.PageEnumerator.Enumerate()
at Sitecore.XA.Feature.CreativeExchange.Pipelines.Export.Export.PageEnumeration.Process(ExportArgs args)
at (Object , Object )
at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain, Boolean failIfNotExists)
at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain)
at Sitecore.XA.Feature.CreativeExchange.Jobs.Export.ExportBackgroundJob.Run(GetExportContextArgs args)

Sitecore version : 9.1 initial version

SXA : 1.8

1 Reply

  • This issue is because the SXA is not able to connect to the URL via valid SSL, and if the SSL is not configured and the API call throws error which is not handled in SXA.