The maximum number of allowed users has been reached

We keep having this message after literay few seconds navigating in content editor.

When we choose the option to kick off a user the list of users is empty. 

We are using Sitecore 8.0. 

Can someone help with this please ?

  • Hi Achille,

    This is known issue, it occurs due to the concurrent user limit on Sitecore license and you can read about it here -

    Also there is a patch available for this issue, please refer this article -

    In case if it still persists after the solution mentioned in KB articles is implemented then I will recommend to get in touch with Sitecore Support team for the patch.

    Hope this helps.