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Sitecore 9.0.2 Marketing Automation is not working

I have created marketing automation campaign in Sitecore 9.0.2.


  • 1 Content Management server
  • 4 Content Delivery server
  • 1 Reporting server
  • 1 Solr server


  1. Created Sitecore 9 form and applied "Update to Contact" and "Trigger Goal" submit action
  2. When User will form, contact will be updated in XDB and Goal will be trigger
  3. In Marketing Automation, I have created campaign that If Goal will be trigger than Marketing Automation will send email to current contact


  1. I can see Marketing Automation service is running, tried to restart as well
  2. I can see entries in this [xdb_ma_pool].[AutomationPool] table but it is not processing