Ribbon.aspx 500 internal server on Experience editor

Hi,

I am getting the Ribbon.aspx 500 internal server and page is not loading when I open the experience editor in Sitecore. I am using sitecore 8.2 version. Does anyone had this type of issue?

Thanks.

  • You will have to be more specific. The first step is to identify what the error/exception is. A 500 error could be almost anything!

    Do you have a stack trace with an exception? That could help people help you.

    If nothing is on screen, perhaps you have something in the Sitecore log file that is indicating the stack trace?
  • In reply to Sitecore St-Cyr:

    Thanks for the Response.

    Below are more info:


    Exception information:
    Exception type: InvalidOperationException
    Exception message: Error while rendering view: '/sitecore/shell/client/Speak/Layouts/Layouts/Speak-Layout.cshtml' (model: 'Sitecore.Mvc.Presentation.RenderingModel, Sitecore.Mvc').

    at Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer)
    at Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Render(Renderer renderer, TextWriter writer, RenderRenderingArgs args)
    at Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Process(RenderRenderingArgs args)
    at (Object , Object[] )
    at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
    at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain)
    at Sitecore.Mvc.Pipelines.PipelineService.RunPipeline[TArgs](String pipelineName, TArgs args)
    at Sitecore.Mvc.Presentation.RenderingView.Render(ViewContext viewContext, TextWriter writer)
    at System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context)
    at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
    at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
    at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
    at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultWithFilters(ControllerContext controllerContext, IList`1 filters, ActionResult actionResult)
    at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<BeginInvokeAction>b__1e(IAsyncResult asyncResult)

    Error while rendering view: '/sitecore/shell/client/Sitecore/ExperienceEditor/PageEditbar/PageEditBar.cshtml' (model: 'Sitecore.Mvc.Presentation.RenderingModel, Sitecore.Mvc').

    at Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer)
    at Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Render(Renderer renderer, TextWriter writer, RenderRenderingArgs args)
    at Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Process(RenderRenderingArgs args)
    at (Object , Object[] )
    at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
    at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain)
    at Sitecore.Mvc.Pipelines.PipelineService.RunPipeline[TArgs](String pipelineName, TArgs args)
    at Sitecore.Mvc.Pipelines.Response.RenderPlaceholder.PerformRendering.Render(String placeholderName, TextWriter writer, RenderPlaceholderArgs args)
    at (Object , Object[] )
    at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
    at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain)
    at Sitecore.Mvc.Pipelines.PipelineService.RunPipeline[TArgs](String pipelineName, TArgs args)
    at Sitecore.Mvc.Helpers.SitecoreHelper.Placeholder(String placeholderName)
    at ASP._sitecore_shell_client_Speak_Layouts_Layouts_Speak_Layout_cshtml.Execute()
    at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
    at System.Web.Mvc.WebViewPage.ExecutePageHierarchy()
    at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)
    at System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData)
    at Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer)

    Error while rendering view: '/sitecore/shell/client/Sitecore/Speak/Ribbon/Controls/Ribbon/Ribbon.cshtml' (model: 'Sitecore.Mvc.Presentation.RenderingModel, Sitecore.Mvc').

    at Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer)
    at Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Render(Renderer renderer, TextWriter writer, RenderRenderingArgs args)
    at Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Process(RenderRenderingArgs args)
    at (Object , Object[] )
    at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
    at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain)
    at Sitecore.Mvc.Pipelines.PipelineService.RunPipeline[TArgs](String pipelineName, TArgs args)
    at Sitecore.Mvc.Pipelines.Response.RenderPlaceholder.PerformRendering.Render(String placeholderName, TextWriter writer, RenderPlaceholderArgs args)
    at (Object , Object[] )
    at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
    at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain)
    at Sitecore.Mvc.Pipelines.PipelineService.RunPipeline[TArgs](String pipelineName, TArgs args)
    at Sitecore.Mvc.Helpers.SitecoreHelper.Placeholder(String placeholderName)
    at Sitecore.ExperienceEditor.Speak.PageEditbar.PageEditBar.Render(HtmlTextWriter output)
    at Sitecore.Web.UI.Controls.ComponentBase.Render()
    at Sitecore.ExperienceEditor.Speak.PageEditbar.ControlsExtension.PageEditBar(Controls controls, Rendering rendering, HtmlHelper`1 htmlHelper)
    at ASP._Page_sitecore_shell_client_Sitecore_ExperienceEditor_PageEditbar_PageEditBar_cshtml.Execute() in e:\_APPLICATION\MySite\Website\sitecore\shell\client\Sitecore\ExperienceEditor\PageEditbar\PageEditBar.cshtml:line 4
    at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
    at System.Web.Mvc.WebViewPage.ExecutePageHierarchy()
    at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageContext, TextWriter writer, WebPageRenderingBase startPage)
    at System.Web.Mvc.Html.PartialExtensions.Partial(HtmlHelper htmlHelper, String partialViewName, Object model, ViewDataDictionary viewData)
    at Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer)

    Error while rendering view: '/sitecore/shell/client/Sitecore/Speak/Ribbon/Controls/Strip/Strip.cshtml' (model: 'Sitecore.Mvc.Presentation.RenderingModel, Sitecore.Mvc').

    at Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer)
    at Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Render(Renderer renderer, TextWriter writer, RenderRenderingArgs args)
    at Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Process(RenderRenderingArgs args)
    at (Object , Object[] )
    at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
    at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain)
    at Sitecore.Mvc.Pipelines.PipelineService.RunPipeline[TArgs](String pipelineName, TArgs args)
    at Sitecore.Mvc.Extensions.EnumerableExtensions.Each[T](IEnumerable`1 source, Action`1 action)
    at Sitecore.Web.UI.Controls.Common.ItemRenderers.ItemRenderer.RenderItem(TextWriter output, Item item)
    at Sitecore.Web.UI.Controls.Common.ItemRenderers.ItemRenderer.Render(HtmlTextWriter output)
    at Sitecore.Web.UI.Controls.ComponentBase.Render()
    at Sitecore.ExperienceEditor.Speak.Ribbon.Controls.Ribbon.Ribbon.DoRender(HtmlTextWriter output)
    at Sitecore.Web.UI.Controls.ComponentBase.Render()
    at Sitecore.ExperienceEditor.Speak.Ribbon.Controls.Ribbon.ControlsExtension.Ribbon(Controls controls, Rendering rendering)
    at ASP._Page_sitecore_shell_client_Sitecore_Speak_Ribbon_Controls_Ribbon_Ribbon_cshtml.Execute() in e:\_APPLICATION\MySite\Website\sitecore\shell\client\Sitecore\Speak\Ribbon\Controls\Ribbon\Ribbon.cshtml:line 4
    at System.Web.WebPages.WebPageBase.ExecutePageHierarchy()
    at System.Web.Mvc.WebViewPage.ExecutePageHierarchy()
    at System.Web.WebPages.WebPageBase.ExecutePageHierarchy(WebPageContext pageC



    Request information:
    Request URL:  https://MySite/sitecore/client/Applications/ExperienceEditor/Ribbon.aspx?sc_content=core&ribbonId={570A52B6-6755-461A-8052-5B95EF766F74}&itemId={8EAD3CCF-8431-49ED-8784-EA7F8EC5F7C7}&deviceId={FE5D7FDF-89C0-4D99-9AA3-B5FBD009C9F3}&database=web&mode=edit&url=/?sc_mode=edit&lang=en&pageSite=Website


    Request path: /sitecore/client/Applications/ExperienceEditor/Ribbon.aspx

    Stack trace: at Sitecore.Mvc.Presentation.ViewRenderer.Render(TextWriter writer)
    at Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Render(Renderer renderer, TextWriter writer, RenderRenderingArgs args)
    at Sitecore.Mvc.Pipelines.Response.RenderRendering.ExecuteRenderer.Process(RenderRenderingArgs args)
    at (Object , Object[] )
    at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
    at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain)
    at Sitecore.Mvc.Pipelines.PipelineService.RunPipeline[TArgs](String pipelineName, TArgs args)
    at Sitecore.Mvc.Presentation.RenderingView.Render(ViewContext viewContext, TextWriter writer)
    at System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context)
    at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
    at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
    at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilterRecursive(IList`1 filters, Int32 filterIndex, ResultExecutingContext preContext, ControllerContext controllerContext, ActionResult actionResult)
    at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultWithFilters(ControllerContext controllerContext, IList`1 filters, ActionResult actionResult)
    at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<BeginInvokeAction>b__1e(IAsyncResult asyncResult)

  • In reply to Ravi A:

    Hi Ravi,

    Please check the following properties in Sitecore.config.

    <setting name="Preview.DefaultSite"> and set thename of your site name.

    Br/
    Vikas chauhan